Cooling-off and cancellation
You may cancel by emailing info@bundlegridbase.digital. Where South African consumer law grants a cooling-off right, that right applies. If you ask us to begin during a cooling-off period, you acknowledge that a proportionate amount may be payable for work completed before cancellation.
Before work starts
A deposit is fully refundable when cancellation is received before the reserved review window begins and no substantive file setup or record review has occurred. Approved refunds are returned to the original payment method.
After work starts
Once records have been indexed or reviewed, we deduct the reasonable value of completed work and refund any balance. If the full findings report has been delivered, the service fee is non-refundable except where the service was materially defective or law requires otherwise.
University application fees, certification charges, courier costs and other third-party amounts are not paid to Bundlegridbase and cannot be refunded by us. Specifically purchased external materials or services approved by you are non-refundable once committed.
Rescheduling and missed appointments
A scope call may be moved once without charge if you give at least 24 hours’ notice. With less notice, or for a no-show, reasonable reserved time may be deducted from the deposit. A missed call does not cancel the written audit; we will propose an email alternative where practical.
Delays and deadlines
If your records arrive late, the delivery date may move. If we cannot responsibly meet a disclosed deadline before work starts, you may decline the revised timing and receive a full refund. If we cancel an engagement for reasons not caused by you, we refund amounts for undelivered work.
How to request a refund
Email info@bundlegridbase.digital within 14 days of the event giving rise to the request. Include your name, engagement reference, reason and payment date; do not email bank-card details. We acknowledge requests within two working days and aim to decide them within seven working days.
Approved refunds are processed within 10 working days to the original payment method, although banks may take additional time. Partial-refund calculations are explained in writing. This policy does not limit remedies available under applicable South African law.